A tutoring centre bleeds money in the gap between the lesson happening and someone writing it down. CIERA closes it. It watches your class groups without ever posting in them, confirms with each tutor privately who actually showed up, and then drives both the parent's invoice and the tutor's pay off that same confirmed attendance. From R799 per month.
See CIERA in actionMost booking software assumes one customer. A tutoring centre has three people per session and they want different things: the parent who pays and wants to know it is worth it, the student who actually attends, and the tutor who needs to be paid correctly for the hours they worked. CIERA models all three, and keeps them properly separate — a parent's billing question does not land in front of a tutor, and a tutor's pay query does not land in front of a parent.
Your class WhatsApp groups are where the real information lives, and they are also the last place anyone wants a bot talking. CIERA sits in them and never posts. Not a greeting, not a reminder, not a confirmation. It reads, it understands what happened, and it acts everywhere else.
The confirmation happens where it belongs, in a private message to the tutor:
CIERA → tutor, 17:05 — Grade 10 Maths, 16:00 today. Who was in?
Tutor, 17:11 — All three except Thabo, he messaged that he was sick
CIERA, 17:11 — Noted — two hours logged for you, Thabo marked absent with notice. Thanks.
Illustrative. Your own classes, rates and absence policy drive what the agent does.
That single reply from the tutor does two jobs at once. It becomes the line on the parent's invoice, and it becomes the hours on the tutor's payout. Because both come from the same confirmed record, the two can no longer drift apart — which is where the money usually goes missing, quietly, a session at a time, until someone reconciles a term late and finds the gap.
Absences follow your policy rather than the agent's opinion: notice given or not, billable or not, made up or written off.
The questions that arrive at nine at night — what time is Thursday's session, has the invoice been paid, can we move next week, what is the balance — get answered from the actual record, in under a minute, without waking you up. Scheduling changes go onto the calendar. Invoices and payment links go out in the same conversation.
Families are held as households rather than loose contacts, so two children and one paying parent are one account with one balance, not three disconnected threads.
This is a business built around other people's children. Anything touching safeguarding, and any complaint, is announced and handed to a human immediately rather than being handled autonomously. The agent does not improvise in that territory.
Enrolments, session history, attendance, invoices, payments and tutor hours all accumulate as a record you can actually query — without anyone typing them into a spreadsheet on a Sunday. See how the WhatsApp CRM works.
No. That is a hard rule, not a setting you have to remember to switch off. The agent reads class groups to understand what happened and acts in private messages, on the calendar and on the invoices. Parents and students in those groups never see it speak.
The session stays unconfirmed rather than being guessed at, and it surfaces for you rather than quietly becoming an invoice line nobody can defend. A wrong invoice to a parent costs more trust than a late one.
Yes. Session rates, tutor pay rates and subject or grade differences come from your own setup, and the agent applies them rather than deciding them. It never invents a price or a discount.
No. CIERA connects to your existing WhatsApp Business number through Meta's official Embedded Signup, so parents keep messaging the number they already have, and you can carry on using the WhatsApp Business app alongside it.
Balances, invoices and payment links come straight from the record, at any hour, without you being pulled into it. Where a payment is genuinely disputed, that goes to you rather than being argued by an agent.
From R799 per month. Every plan is the complete platform — the agent, the CRM, scheduling, attendance, invoicing, payment links and tutor payouts — and the tier only sets how many WhatsApp conversations are included. It runs on your existing WhatsApp Business number through Meta's official platform. Most centres are live within about two working days.
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